Your privacy matters.

1. About this policy

This Privacy Policy explains how Random Co collects, uses, stores and shares personal information when you visit our online store, place an order, contact us, subscribe to marketing or otherwise interact with us.

2. Information we collect

We may collect information you provide directly, including your name, email address, phone number, billing and delivery address, order details, customer-support messages and marketing preferences. We may also receive technical information such as your browser, device, IP address, pages viewed and interactions with the store.

3. How we use your information

We use personal information to process and fulfil orders, take payment, arrange delivery, provide support, communicate about your order, prevent fraud, maintain records, improve our store and services, comply with legal obligations and, where you have consented or where permitted by law, send marketing communications.

4. Shopify and service providers

Our store is hosted on Shopify. We may also use payment providers, couriers, analytics tools, email services and other service providers that process information only as needed to provide their services to us or to you.

5. Payments

Payment information is handled through the payment methods made available at checkout. Random Co does not intentionally store full payment-card details on its own systems where those details are processed by an authorised payment provider.

6. Delivery and fulfilment

We may share the information reasonably required to deliver your order with courier and fulfilment partners, such as your name, delivery address, contact number and relevant order details.

7. Cookies and similar technologies

Shopify and connected services may use cookies or similar technologies for essential store functionality, security, preferences, analytics and marketing. Cookie controls available to you depend on your browser and the consent tools configured on the store.

8. Marketing

If you join our email list or otherwise agree to receive marketing, we may send product news, offers and store updates. You can unsubscribe at any time using the unsubscribe link in an email or by contacting us.

9. When we share information

We may share information with service providers where reasonably necessary to operate the store, process payments, deliver orders, provide support, detect fraud, comply with law, protect our rights or complete a legitimate business transaction.

10. Information retention

We retain information for as long as reasonably necessary for order fulfilment, customer service, accounting, tax, fraud-prevention, legal and other legitimate business purposes.

11. Security

We take reasonable steps to protect personal information. No internet-based system can guarantee absolute security, and customers should also protect their account credentials and devices.

12. Your privacy rights

Subject to applicable law, you may request access to certain personal information, correction of inaccurate information, deletion where legally available, or object to certain processing. We may need to verify your identity before completing a request.

13. POPIA

Random Co intends to handle personal information in accordance with applicable South African privacy requirements, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

14. Children

Our store is not intended to knowingly collect personal information from children in circumstances where consent from a parent or guardian is legally required.

15. Changes to this policy

We may update this policy when our services, technology, legal requirements or business practices change. The date at the top of this page will be updated when material changes are made.

16. Contact us

For privacy questions or requests, contact info@randomco.co.za.