1. Contact us first. Email info@randomco.co.za with your order number, full name, item and reason for return.
2. Send supporting information. For damaged, incorrect or defective items, include clear photographs or a short video.
3. Wait for instructions. We will confirm the correct return or collection process.
4. Pack the item securely. Include all accessories, manuals, cables and supplied items where applicable.
5. Return or hand over the parcel. Keep your collection receipt or tracking details.
6. Inspection. We assess the returned item and the reported issue.
7. Resolution. Depending on the circumstances and applicable law, the outcome may be a refund, replacement, repair or another appropriate remedy.

If you change your mind after receiving your order, you may request a return within 14 days of delivery.

To qualify, the item should be unused and in as-new condition, in its original packaging with included accessories and manuals, with no signs of wear, damage, misuse, installation or modification, and with proof of purchase or a verifiable order number.

Once the return is inspected and approved, we will process the eligible refund. Unless the law requires otherwise, return shipping for a change-of-mind return is your responsibility.

If, within six months of delivery, a product is defective, unsafe, of unacceptable quality or not fit for its intended purpose, you may have rights under the Consumer Protection Act 68 of 2008.

Where section 56(2) applies, the remedies available may include repair, replacement or refund. If a repaired product fails again in circumstances covered by the Act, further remedies may apply.

Damage caused by misuse, impact, liquid exposure, incorrect installation, unauthorised repair, modification, neglect, power surges or ordinary wear and tear is generally not treated as a manufacturing defect.

If your parcel contains the wrong item or is missing an item shown on your order confirmation, contact us as soon as possible. Include photographs of the parcel contents, packaging and shipping label where possible. Where Random Co is responsible, we will arrange an appropriate replacement, collection or refund at no additional cost to you.

If your parcel arrives visibly damaged, photograph the parcel before opening where possible, keep all packaging and contact us promptly. This helps us investigate courier claims and arrange the appropriate solution.

• Products showing signs of use, misuse, accidental damage or installation
• Products missing essential accessories or components where this materially affects resale value
• Clearance or final-sale products where a lawful restriction was disclosed before purchase
• Gift cards
• Downloadable software, digital products or activated digital licences
• Products altered, personalised or modified after delivery
• Items that cannot reasonably be resold for hygiene or safety reasons where the law permits such an exclusion

This does not remove rights relating to defective goods or other rights provided by law.

Returned products are inspected on arrival. We may test the product, verify serial numbers, assess accessories and packaging and review the reported issue. A change-of-mind return that does not meet the stated conditions may be declined or handled with a lawful deduction where permitted.

Change of mind: you are generally responsible for the cost and risk of returning the item unless applicable law provides otherwise.

Defective products, incorrect items or transit damage: where Random Co accepts responsibility, we will arrange collection or reimburse reasonable approved return-shipping costs.

Please do not send parcels cash-on-delivery or use an unapproved premium courier service unless agreed in writing.

Once a returned product has been received by Random Co, it will be inspected and assessed. If the return is approved, Random Co will process the applicable refund within 5 working days of receiving the returned product. Refunds are issued to the original payment method wherever possible.

After we process the refund, your bank, card issuer or payment provider may require additional time before the funds reflect in your account. Where a different refund period is required by applicable South African law, the law will apply.

If an exchange or replacement is approved, availability depends on current stock. If the exact item is unavailable, we will discuss an appropriate alternative or refund where applicable.

Email info@randomco.co.za with your order number, full name, order email address, product and variant, reason for return, preferred remedy and photographs or video where applicable.

Please wait for return instructions before sending anything back.

Nothing in this policy limits or excludes rights available under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or other applicable South African legislation. Where this policy conflicts with applicable law, the law prevails.